Latest Jobs in Muslim Commercial Bank MCB Pakistan 2023
Muslim Commercial Bank MCB Pakistan is counts in largest banks in Pakistan which wants recruitments from qualified and experienced candidates for MCB Bank Jobs 2023. In these Banking Jobs Male / Female candidates from across the country who fulfill the criteria can apply and can get these private sector Jobs.
Name Of Post:
Costumer Service Officer
Required Qualification :
Bachelor/Master
Jobs Location
All over in Pakistan
MCB requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Costumer Service Officer.
Brief Jobs Description Of Costumer Service Officer :
- To constantly meet high standards of services for external and internal costumers by ensuring process standardization, timely resolution, inculcation of a customer centric culture and strong operational controls in accordance with the Bank’s regulations.
- Interacting with customers at the branch reception/ inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services.
- Adherence to Service Protocols, Service Management.
- Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction.
- Resolving to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for the resolution of queries to ensure the customer leaves the branch with utmost satisfaction.
- Responsible to introduce potential New to Bank accounts. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts.
- Responcible to cross-sell customer products offered by the bank as per the target sheet.
- to assist in maintaining the audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections/ observations within specified TAT.